Harringay Carpetcleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Carpetcleaning provides domestic and commercial carpet and soft furnishing cleaning services in the UK. By making a booking, you agree to be bound by these terms, which are designed to create a clear, fair and practical arrangement between the customer and the service provider. For the avoidance of doubt, references to “we”, “us” and “our” mean Harringay Carpetcleaning, and references to “you” and “your” mean the customer or person authorising the work.

Harringay Carpetcleaning aims to provide a professional service that is suitable for a wide range of fabrics, floor coverings and property types. However, every carpet cleaning service, upholstery cleaning appointment or related treatment depends on the condition of the item, its age, construction, prior treatment and level of soiling. As a result, while we use reasonable skill and care, we do not guarantee the removal of every stain, odour, mark or defect.

These terms apply to all bookings whether made by telephone, email, online enquiry, messaging service or any other accepted method. They also apply to any quote, estimate, inspection, cleaning appointment, follow-up visit or additional work agreed in writing or verbally. Where a written estimate is provided, it is based on the information available at the time and may change if the actual condition of the item differs materially from the description given.

1. Booking Process

To arrange a carpet cleaning appointment, upholstery cleaning service or related treatment, you must provide accurate and complete information about the property, the items to be cleaned, access arrangements, parking considerations, water and electricity availability, and any special concerns such as delicate fibres, heavy staining or recent spillages. Any quote given before inspection may be subject to revision if the actual service requirements differ from the information supplied.

A booking is only confirmed once we have accepted the order and, where required, received any deposit, pre-authorisation or written confirmation. We may decline a booking at our discretion where the work is outside our scope, the property is unsuitable, access is unsafe, or the requested cleaning would present an unreasonable risk to the item, our equipment, our staff or third parties. We reserve the right to request photographs, dimensions or other details before confirming a carpet cleaning service.

Once a booking is confirmed, you are responsible for ensuring that the work area is reasonably prepared. This includes moving small personal items, securing pets, advising occupants of the appointment time, and ensuring that we can access the items to be cleaned. If our operatives are unable to commence work due to lack of access, unsafe conditions or inaccurate information, a call-out charge or cancellation fee may apply.

Any estimated completion time is given in good faith but is not guaranteed. Delays can occur because of traffic, weather, previous appointments overrunning, parking restrictions, drying issues or unforeseen site conditions. We will seek to keep you informed where practical, but time is not of the essence unless expressly agreed in writing.

2. Service Standards and Customer Responsibilities

You are responsible for notifying us of any known fabric weakness, colour instability, pre-existing damage, mould, rot, shrinkage risk, pest infestation or previous unsuccessful cleaning attempts. We are not liable for deterioration that results from concealed defects or from the inherent nature of the material. If the carpet cleaning or upholstery cleaning process reveals pre-existing wear or damage, this will not be treated as a failure of our service.

Before work begins, you should remove fragile items, valuables, ornaments and anything that could be damaged by vibration, moisture or movement. We may refuse to move heavy furniture, items fixed to the floor or objects that could cause injury or damage. Where furniture is moved at your request, this is done at your risk unless otherwise agreed in writing. Customers must also ensure that children and pets are kept away from wet surfaces and equipment during the service.

We may use hot water extraction, low-moisture cleaning, specialist spot treatment, deodorising or other methods depending on the material and condition of the item. Cleaning outcomes vary by fibre type and contamination level. No guarantee is made that a particular stain can be removed completely, especially where the stain has set, previously been treated, or caused permanent discolouration. Likewise, some odours may persist after treatment if the source remains within the underlay, subfloor or fabric structure.

3. Payments

Unless otherwise agreed, payment is due on completion of the service. For business customers, invoices may specify a different payment period, which must be observed strictly. We accept the payment methods that are communicated at the time of booking or invoicing. Any deposit requested is normally non-refundable except where required by law or where we cancel the appointment without reasonable cause.

Prices are quoted based on the information supplied and may be adjusted if the scope of work changes, additional rooms or items are added, or specialist treatments become necessary. Any extra charge will be explained before the additional work is carried out wherever reasonably possible. If you fail to make payment on time, we may charge interest and recover reasonable costs of collection in accordance with applicable UK law.

4. Cancellations, Postponements and No-Shows

You may cancel or rearrange a booking by giving reasonable notice. If you cancel with insufficient notice, or if we are unable to carry out the carpet cleaning service because you are not present, access is denied, or the premises are not ready, we may charge a cancellation fee or part-charge to cover reserved time, travel and administrative loss. The amount charged will be fair and proportionate to the circumstances.

If you wish to cancel an appointment, you should do so as early as possible. We may offer to reschedule at our discretion, subject to availability. Where a deposit has been taken, it may be applied to the rearranged visit if the booking is moved within a reasonable time. Repeated short-notice cancellations or abuse of the booking system may result in refusal of future service.

We may cancel or postpone a booking where weather, transport disruption, illness, equipment failure, staff shortages, safety concerns or other matters beyond our reasonable control make attendance or completion impractical. In such cases, we will try to rearrange the appointment promptly. Our liability for cancellation caused by events outside our control is limited to rescheduling or refunding any prepaid amount for the affected visit.

5. Liability and Limitations

We will perform each carpet cleaning, rug cleaning or upholstery cleaning service with reasonable skill and care. If we cause direct loss or damage as a result of proven negligence, our liability is limited to the reasonable cost of repair or replacement, taking account of age, condition, wear and depreciation. We do not exclude liability for death or personal injury caused by our negligence, fraud or any other liability that cannot lawfully be excluded under UK law.

We are not responsible for indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity, or inconvenience arising from drying times, temporary room unavailability or the need for additional treatment. Any advice given about aftercare, drying or stain management is general in nature and must be followed carefully, but it does not form a guarantee of outcome.

If you believe damage has occurred, you must notify us as soon as reasonably practicable and no later than 48 hours after completion, providing clear evidence of the issue and allowing us a reasonable opportunity to inspect it. Failure to report promptly may affect our ability to investigate and may limit any remedy. Normal wear and tear, pre-existing faults, hidden defects and pre-existing contamination are not treated as damage caused by us.

6. Waste Regulations and Environmental Handling

Harringay Carpetcleaning operates in accordance with applicable UK waste handling and environmental requirements. Wastewater, removed debris, packaging and any contaminated materials generated during the service will be handled responsibly and disposed of lawfully. We will not knowingly discharge pollutants, hazardous residues or contaminated liquid in a manner that breaches environmental rules or local disposal requirements.

Where a cleaning job produces waste that is not ordinary household waste, or where specialist handling is required because of contamination, mould, biohazard risk, pest activity or chemical residue, we may decline the work or apply additional charges to cover safe removal and lawful disposal. You must disclose any known contamination before the appointment. If undisclosed hazardous material is discovered, we may stop work immediately and charge for time spent and costs already incurred.

Customers must not ask us to dispose of prohibited items, illegal substances, needles, sharps or other materials that require specialist licensed handling unless this has been specifically agreed in advance and can be lawfully managed. We may refuse to continue if the working environment presents an environmental or health risk. All waste-related decisions will be made with due regard to statutory duties, safe working practice and environmental responsibility.

7. Access, Health and Safety

You must provide a safe working environment. This includes suitable access, adequate lighting, a stable temperature where possible, and reasonably clear routes for equipment and hoses. If a site is unsafe, contaminated, excessively cluttered or otherwise unsuitable, we may postpone or decline the service. Our team may refuse to work where there is verbal abuse, harassment, violence, threats or unacceptable behaviour.

We may ask you to confirm that electricity and water supplies are available for the duration of the appointment. If external conditions or property restrictions prevent us from completing the work safely, we may still charge a call-out or aborted-visit fee. Any drying estimate is approximate only, as drying times vary with fabric type, ventilation, humidity and room temperature.

8. Complaints and Remedies

If you are unhappy with any aspect of the service, you should raise the issue promptly so that we can assess it. We may offer re-inspection, spot treatment, re-cleaning or another reasonable remedy at our discretion where that is appropriate and proportionate. Our aim is to resolve concerns fairly and in line with the facts. A complaint does not entitle you to withhold payment for work properly carried out unless we agree otherwise or a court determines that payment is not due.

We will not normally provide a refund where the service has been delivered with reasonable skill and care but the result is limited by the condition of the material, embedded contamination, shading, pile distortion, colour loss or other pre-existing factors. Each carpet cleaning service is judged on its individual circumstances. Where further cleaning is not likely to improve the result, we may explain why additional treatment would be disproportionate or ineffective.

9. Data, Subcontracting and Assignment

We may hold limited customer information for booking, invoicing, service delivery and record-keeping purposes. We will use such data in accordance with applicable UK data protection laws. We may also use trusted subcontractors or specialist partners to carry out or support the service, provided they are suitably competent and instructed. You may not assign your rights or obligations under these terms without our prior written consent.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force.

11. General Provisions

No waiver by us of any breach of these terms shall operate as a waiver of any later breach. Any variation to these terms must be agreed in writing. If there is any conflict between these terms and a specific written agreement, the written agreement will prevail to the extent of that conflict. These terms are intended to support a transparent, lawful and reliable Harringay Carpetcleaning service for residential and commercial customers alike.