Terms And Conditions

Harringay Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Harringay Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the person, firm or company booking or receiving the services.

Company means Harringay Carpet Cleaning, including its employees, contractors and agents.

Premises means the property or area where the services are to be carried out.

Services means carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, odour treatment and any other cleaning or related services provided by the Company.

Agreement means the contract between the Client and the Company comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

The Company provides carpet and related cleaning services within its designated service area. The precise scope of any particular service, including rooms, items, and specific treatments, will be agreed at the time of booking and confirmed in writing where appropriate.

The Client is responsible for ensuring that the description of the Premises and the work required is accurate and complete. Any omissions or incorrect information may affect the price, the time required, and the feasibility of completing the work as planned.

Services are provided on the basis that the Premises are in a generally accessible and safe condition. The Company reserves the right to decline or suspend services where access is unsafe or where conditions present a risk to health, safety, or the integrity of equipment.

3. Booking Process

Bookings may be made via the Company’s accepted communication channels as advertised from time to time. A booking is treated as an offer by the Client to purchase the Services in accordance with these Terms and Conditions.

The Company will confirm acceptance of a booking and provide a booking confirmation, which may include the date and time of the appointment, the type of service requested, and the estimated price. The Agreement is formed when the booking is confirmed by the Company.

The Company may request additional information such as property access details, parking arrangements, type of flooring, fabric types or the presence of pets to ensure that the correct equipment, time allocation and number of technicians are assigned.

All dates and times for appointments are offered in good faith but are subject to availability. The Company reserves the right to amend the appointment time for operational reasons. In such cases, the Company will provide as much notice as reasonably practicable and will seek to agree a new time with the Client.

4. Access and Client Responsibilities

The Client must ensure that the Company has clear and safe access to the Premises at the agreed appointment time. This includes arranging access to gated developments, communal entrances, and any internal areas required to complete the work.

The Client should ensure that the area to be cleaned is reasonably tidy and that small items, fragile objects, valuable items, and personal belongings are safely stored away. The Company will not be responsible for moving heavy furniture, electronics, or delicate items unless expressly agreed in advance.

The Client must inform the Company of any known hazards, including loose floor coverings, damaged fittings, electrical issues, or any other circumstances that may pose a risk to the technicians, occupants, or the Premises.

The Client is responsible for ensuring that pets and children are kept away from the work area and equipment during and immediately after the service until surfaces are fully dry and safe.

5. Pricing and Quotations

Prices may be provided as fixed fees, minimum call-out charges, or estimates based on the information supplied by the Client. All prices are stated in pounds sterling and are exclusive or inclusive of applicable taxes as specified at the time of quotation.

Estimates are based on typical room sizes, normal levels of soiling, and standard access conditions. If on arrival the Premises differ significantly from the description given, the Company reserves the right to adjust the price accordingly or to decline the work. Where the price is adjusted, the Client will be informed before work commences.

Any additional services requested on the day, including but not limited to extra rooms, rugs, stain treatments, or protective coatings, will be charged in addition to the original price and may extend the time required to complete the appointment.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts the forms of payment that it makes available from time to time. The Client must ensure that funds are available and that payment can be completed at the agreed time.

For certain bookings, including larger commercial jobs or repeat services, the Company may require a deposit or full prepayment before the appointment. Any deposit requirements will be communicated at the time of booking. Deposits are generally non-refundable except as set out in these Terms and Conditions or where required by law.

Invoices may be issued for commercial clients or where agreed in advance. Invoices are payable within the payment terms stated on the invoice. If no period is specified, payment will be due within seven days of the invoice date.

If payment is not received by the due date, the Company may charge interest on overdue amounts at the statutory rate and may suspend further services until all outstanding sums are paid in full. The Client shall also be liable for any reasonable costs incurred by the Company in recovering overdue amounts, including legal and debt recovery costs.

7. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving notice to the Company. Notice periods and any applicable charges are set out below.

Where the Client gives at least 48 hours notice before the scheduled appointment time, no cancellation fee will normally be charged, and any deposit paid may be applied to a future booking or refunded at the Company’s discretion.

Where the Client gives less than 48 hours but more than 24 hours notice, the Company may charge a partial cancellation fee to cover administrative and scheduling costs, up to a maximum of fifty per cent of the estimated service price.

Where the Client gives less than 24 hours notice, or fails to provide access to the Premises at the scheduled time, the Company reserves the right to charge a cancellation fee of up to one hundred per cent of the estimated service price, including any call-out or travel costs.

If the Company needs to cancel or reschedule an appointment due to circumstances beyond its reasonable control, it will notify the Client as soon as practicable and will offer a new appointment time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

8. Service Standards and Limitations

The Company will perform the Services with reasonable care and skill and in accordance with industry practices for professional carpet and upholstery cleaning. However, the Client acknowledges that the results of cleaning can be influenced by factors beyond the Company’s control, including the age and condition of carpets and fabrics, existing stains, previous cleaning methods, and the type of fibre or backing.

The Company does not guarantee that all stains, marks, or odours will be completely removed. Certain substances can cause permanent discolouration or damage that cannot be reversed by cleaning. The Company will use professional judgment in selecting suitable cleaning methods but cannot accept liability where pre-existing damage or irreversible staining limits the outcome.

Where the Client is aware of previous damage, shrinkage, colour run, or the use of non-standard cleaning products on the items to be cleaned, the Client must inform the Company before work begins. Failure to disclose such information may increase the risk of adverse reactions, for which the Company will not be liable.

9. Damage, Liability and Insurance

The Company will take reasonable care when providing the Services and will maintain appropriate insurance cover. If the Client believes that damage has been caused by the Company, the Client must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing details and any available evidence.

The Company’s liability for loss or damage arising from the provision of the Services shall be limited, at the Company’s option, to either re-performing the Services, repairing the damage (where reasonably possible), or paying fair compensation, subject to the terms of this clause.

The Company shall not be liable for any pre-existing damage, wear and tear, defects, or conditions of the Premises or items being cleaned. This includes but is not limited to loose seams, weak fibres, faded colours, or unstable dyes that may be revealed or exacerbated by cleaning.

The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or any loss arising from delay or failure to perform due to circumstances beyond its reasonable control.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Waste, Disposal and Environmental Compliance

The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations. This may include the disposal of vacuumed material, extracted waste water, used cleaning solutions and consumables.

Where possible, waste will be removed from the Premises by the Company and disposed of through appropriate channels. In some cases, particularly for larger commercial sites or where local arrangements require it, the Client may be responsible for providing suitable on-site waste disposal facilities such as drains, waste containers or disposal areas.

The Client must inform the Company of any restrictions on waste disposal at the Premises, including limitations on drain use or requirements imposed by property managers or local regulations. The Company will not be responsible for any breach of such restrictions that arise from the Client’s failure to provide accurate information.

The Company selects cleaning products and methods with regard to effectiveness and safety. Where requested, information about the main cleaning agents used can be provided. If the Client has particular sensitivities, allergies, or environmental preferences, this should be raised at the time of booking so that suitable products can be considered where reasonably practicable.

11. Client Property and Security

The Client is responsible for securing valuables, money, important documents, and any items of high sentimental or financial value before the Services begin. The Company will not be liable for the loss of any such items that have not been safely stored away.

Keys or access devices entrusted to the Company will be handled with reasonable care. The Client must provide clear written instructions for the use of any keys, entry codes or security systems. The Company accepts no responsibility for security incidents arising from incomplete or incorrect instructions supplied by the Client.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any event within 48 hours of completion. The Company will investigate the complaint and, where appropriate, may arrange a revisit to assess and where possible address the issue.

The Client must provide reasonable access and cooperation to enable the Company to investigate and resolve the matter. If the Company considers that the complaint is justified, it may at its discretion re-clean the affected area, offer a partial refund, or take other appropriate remedial action.

In the event of a dispute that cannot be resolved through the Company’s internal process, the parties will attempt to resolve the dispute through negotiation or, where both parties agree, through an independent mediation service.

13. Data Protection and Privacy

The Company will collect and process personal information about the Client in order to arrange and provide the Services, administer payments, and manage the Client relationship. This information may include contact details, address details, and information about the Premises and services requested.

The Company will store and use this information in accordance with applicable data protection law and will take reasonable steps to protect it from unauthorised access, loss or misuse. Personal information will only be shared with third parties where necessary to deliver the Services, comply with legal obligations, or as otherwise permitted by law.

The Client has certain rights in relation to their personal data, which may include rights of access, correction and in some circumstances deletion. Further information on how personal data is handled may be provided by the Company on request.

14. Variations to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version in force at the time of booking will apply to that booking. Where changes are made that materially affect ongoing or future services for an existing Client, the Company may notify the Client using the contact details it holds.

No variation to these Terms and Conditions will be binding unless agreed in writing by an authorised representative of the Company.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement formed under them, are governed by and shall be construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights the Client may have under applicable consumer protection legislation.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Client and the Company in relation to the Services. The Client acknowledges that they have not relied on any statement, promise or representation that is not set out in the Agreement.