Privacy Policy

Harringay Carpet Cleaning Privacy Policy

This Privacy Policy explains how Harringay Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers within the Harringay area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and who this policy applies to

This Privacy Policy applies to all Harringay Carpet Cleaning customers, as well as individuals who make enquiries or otherwise interact with us in the Harringay area. It covers data collected both online and offline, including information obtained by phone, in person, through messaging services, and in written correspondence.

Types of personal data we collect

We only collect personal data that is relevant and necessary for providing our carpet cleaning and related services. The types of personal data we may collect include the following categories.

Identification and contact details such as name, postal address, service address, billing address, and general contact details necessary to communicate with you.

Service-related information such as details about your property or premises relevant to the service, access instructions, preferred appointment times, and information about the services requested or provided.

Transaction and payment information such as records of services purchased, payment status, and basic invoicing details. We do not store full payment card numbers or security codes where payments are processed through third-party payment providers.

Communication data such as records of communications, including queries, feedback, complaints, and any information you choose to provide when you contact us.

Technical and usage data where applicable, such as basic information about how you interact with our website or online presence, including date and time of access and general browsing behaviour where this is necessary for security or service improvement.

How we collect personal data

We collect personal data primarily in the following ways.

Directly from you when you contact us by phone, in person, through online forms, or via other communication channels to request a quote, book a service, or ask a question.

During service delivery when our staff attend your premises to carry out cleaning services and take note of practical details necessary for access, safety, and service completion.

From third parties where lawful, such as payment providers, booking platforms, or partners that you have used to book our services, and who share information with us to fulfil your booking.

Automatically, in a limited way, if you interact with our website or digital services, where certain technical information is collected for security and service maintenance purposes.

Lawful bases for processing personal data

We process personal data only where we have a lawful basis under data protection legislation. Depending on the context, we rely on one or more of the following lawful bases.

Contract: We process personal data when it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, manage bookings, issue invoices, and handle customer service.

Legal obligation: We may process certain data to comply with legal or regulatory obligations, such as record-keeping obligations for tax and accounting purposes.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. Examples include improving our services, managing business operations, preventing fraud, and ensuring the security of our systems.

Consent: In some limited cases, we may rely on your consent, for example if you choose to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

Purposes for which we use personal data

We use personal data for the following purposes.

To provide and manage services including taking bookings, confirming appointments, attending your premises, and completing cleaning and related services.

To handle payments and billing including issuing invoices, processing payments through third-party providers, and resolving billing queries or disputes.

To communicate with you including responding to enquiries, providing service updates, rescheduling appointments, and handling feedback or complaints.

To manage and improve our business including quality control, staff training, service planning in the Harringay area, and enhancing the customer experience.

To maintain safety and security including safeguarding our staff during visits and protecting our systems from misuse or fraud.

To comply with legal and regulatory requirements including maintaining appropriate business and financial records.

Data sharing and use of processors

We do not sell your personal data. We may share personal data with carefully selected third parties where necessary and lawful, including.

Service providers and data processors who perform functions on our behalf, such as payment processors, booking or scheduling tools, cloud storage providers, IT support providers, and professional advisers. These parties are only permitted to process personal data on our documented instructions and are required to protect it in line with data protection legislation.

Professional advisers such as accountants or legal advisers where necessary for business management, legal advice, or dispute resolution.

Authorities and regulators where we are required to do so by law, or where sharing is necessary to protect our rights, respond to legal claims, or support the detection or prevention of fraud and other unlawful activities.

Where personal data is processed by third parties on our behalf, we ensure that appropriate contracts and safeguards are in place, including data processing agreements that require a high level of protection and confidentiality.

International data transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an adequate level of protection. This may include using standard contractual clauses, relying on adequacy decisions, or implementing other appropriate safeguards as permitted under data protection law.

Data retention and storage

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Retention periods may vary depending on the type of data and the purposes of processing.

In general, customer and service records are kept for a period consistent with local limitation periods for legal claims and statutory record-keeping obligations. Payment and invoicing records are typically kept for longer to meet tax and accounting requirements. Communication records are usually retained for a shorter period, unless needed for ongoing matters.

When personal data is no longer required, we will securely delete or anonymise it in accordance with applicable law and our internal retention policies.

Security of your personal data

We implement appropriate technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and service providers who need it for legitimate business purposes, and requiring them to handle it confidentially.

While we take reasonable steps to protect your personal data, no transmission or storage system can be guaranteed to be completely secure. We continuously review and update our security measures in line with industry practice and legal requirements.

Your data protection rights

Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data, together with certain information about how it is used.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to continue processing it.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests, including any direct marketing, and we will stop processing your data unless we have compelling legitimate grounds to continue or it is required for legal claims.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the usual communication channels you use to book or discuss services with Harringay Carpet Cleaning. We may need to verify your identity before responding to a request to protect your privacy and security.

You also have the right to raise a concern with the relevant data protection authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any issues directly and promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updated version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle personal data for Harringay Carpet Cleaning customers in the area.